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Technical Services and Support

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            Overview
            KlassTech Basic Support Warranty
            On-site Consulting and Technical Services
           Technical Services Contact Information

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Please refer to the Product Support Guide before requesting support

Overview

KlassTech trained technical service and support staff are committed to providing a high level of expertise and assistance. KlassTech provides you with the resources needed to ensure successful product rollouts and to protect your investment in presentation solution technology. With a KlassTech service and support program in place, you can be assured that you will limit expensive downtime and maintain the high level of productivity expected from your presentation solution deployment. KlassTech’s technical support and hardware warranty programs are designed to assist with the installation, deployment, configuration and trouble-shooting of your presentation solution environment, and to provide decreased downtime through our Express Exchange Service.

KlassTech Basic Support Warranty

KlassTech’s initial warranty period is 1-year and includes Basic Support.  During the warranty period all support is performed via email. KlassTech’s technical experts will reply to your email support requests within 24 hours. KlassTech posts updates to our web site for quick access to the very latest technical information. You may choose to augment your warranty coverage by   purchasing a Standard Site Support Agreement to ensure your KlassTech Presentation Solution products are always up-to-date and performing at the highest level possible.

Express Exchange Uplift - Customers can purchase uplift services for Express Exchange that expedites the repairs and provides 48-hour replacement.

KlassTech Standard Site Support Agreement

To complement the initial warranty, KlassTech offers Standard Site Support. Clients may purchase a KlassTech Standard

Site Support contract. This program provides not only email support but also 2-hour call back telephone support and Express Exchange service

Two-hour Call Back –With two-hour call back, a KlassTech representative documents the details of your technical issue over the phone. A KlassTech technical support engineer then phones you within two hours during the Principle Period of Maintenance (PPM) of your initial contact. Both the Basic (warranty) and Standard Site Support options are designed to provide the technical assistance that best fits your presentation solution needs.

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* On-site Consulting and Technical Services

Many Presentation Solution projects concentrate on the deployment of podiums and media services. However, this is only part of the story, as much of the total costs of deploying a presentation solution are in the resources it takes to do this successfully.  Using the KlassTech Presentation Solution deployment program, organizations can dramatically reduce the cost of deploying media solutions, ePodiums, or other devices serving as presentation solutions. KlassTech Presentation Solution deployment services include:

Consulting –KlassTech provides Impact Assessment, Rollout Design, Planning, and Cost Analysis.

Technical Services –KlassTech provides on-site implementation and deployment assistance on a daily or weekly basis to ensure your presentation solution is deployed and operating at optimum performance.ardware Services O

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Technical Services Contact Information

Email: support@KlassTech.com

Website: www.klasstech.com/support

North America

Telephone: 503-885-7000

Fax: 503-885-2711