Product Support

This guide explains how end-users can contact KlassTech Product Support staff.

About Support Contracts

Support for end-users of KlassTech products is available Monday through Friday, 7AM through 3:30PM Pacific time. If your environment requires telephone support between 3:30PM and 7AM Pacific Time, contact KlassTech for information on support contract offerings: 888.552.7832

When you encounter a technical problem or have a question, consult the KlassTech User Manual and on-line help. For late-breaking updates and technical information, see the product release notes. If you cannot find an answer or a solution in the documentation, see. Contacting Product Support..

Contacting KlassTech Product Support

Electronic Mail Support

To contact KlassTech via e-mail, send a message to: support@klasstech.com.

World Wide Web Support

KlassTech’s World Wide Web site provides updates, product information and technical notes. You can also submit a support request or comment. The KlassTech web site is located at http://www.klasstech.com.

Fax Support

Sending a fax to Product Support helps the support engineer analyze your question and prepare a solution before contacting you. Before you send a fax, make sure that it contains all of the information listed in “Information Required by Product Support..” The fax number is: (503) 885-2711

Telephone Support

Collect the information requested on this page and the following pages, then call one the following numbers and ask for KlassTech Product Support:  888.552.7832.

If you require additional information about KlassTech Product Support Services and Support Options please contact KlassTech Services at 888.552.7832 or e-mail sales@KlassTech.

Information required by Product Support

Before calling KlassTech Product Support, collect the following information:

User Name, Company/Organization Name, Title, Phone Number, Fax Number,
E-mail Address, Mailing Address, Product Serial Number, Detailed Problem Description

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